Privacy Policy

Balloon Concierge LA Last Updated: March 2026

Balloon Concierge ("we," "us," or "our") operates the website balloonconcierge.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

  • Name, phone number, and email address (submitted via our contact/quote form)
  • Delivery address and event details you share when placing an order
  • Any messages or notes you include in your inquiry

Information collected automatically:

  • Browser type, device type, and IP address
  • Pages visited and time spent on our website
  • Referring URLs (how you found our site)

This automatic data is typically collected via cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your quote requests and process your orders
  • Communicate with you about your delivery (confirmation, updates, follow-up)
  • Improve our website and understand how visitors use it
  • Send occasional promotional messages, if you have opted in
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies

Our website may use cookies to improve your browsing experience and collect analytics data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may use third-party services that collect or process data on our behalf, including:

  • Google Analytics — website traffic analysis
  • Google Maps — location and service area features
  • Yelp & Google Business — reviews and business listings

These services have their own privacy policies, which we encourage you to review.

5. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect about you
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal data)
  • Non-discrimination for exercising your privacy rights

To make a request, contact us at order@balloonconcierge.com or call (424) 702-5696.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order and contact information is typically retained for up to 2 years.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Balloon Concierge 6863 La Tijera Blvd, Los Angeles, CA 90045 📞 (424) 702-5696 ✉️ order@balloonconcierge.com