Frequently Asked Questions

Still have questions? Call us at (424) 702-5696 or get a quote below

Balloon Delivery FAQs — Los Angeles & Surrounding Areas

  • Should I place my order online or over the phone?

    For immediate confirmation of availability, we recommend calling us at(424) 702-5696during business hours.

  • How far in advance should I place my order?

    For the best service, please place your order at least 2 days in advance. We also offer same-day delivery — additional charges may apply.

  • Can I add specific balloons from other arrangements to an existing bouquet?

    Yes, you can customize any of our balloon arrangements. To do so, please place your order over the phone with one of our sales associates.

  • Can my bouquet be personalized with names and messages?

    Yes! We can include names, letters, messages, and numbers on your balloon order. Call us at (424) 702-5696 and we'll help you create the perfect custom bouquet.

  • Can I get balloons in any color?

    Yes! When placing your order, share a photo, sample, or screenshot of the color you have in mind so we can match it as closely as possible.

  • What is your substitution or order change policy?

    If you place your order at least 2 days in advance, additions are always accommodated. Complete design changes must be approved and may incur an additional charge.

  • What is your cancellation policy?

    To cancel or change your order, please call us as soon as possible at(424) 702-5696. We reserve the right to charge and retain a deposit for your order, as supplies and labor costs may still apply. Let us know how we can work with you to avoid issues and unnecessary charges. 

  • Do you accept credit cards or cash?

    Yes, we typically accept both major credit cards and cash, depending on the nature of the order.

  • How much do your balloons cost?

    Pricing varies by arrangement. Click the Get Quote button on our homepage, visit our Contact Us page, or call us during business hours at(424) 702-5696for a custom quote.

  • What are your business hours?

    Monday through Sunday, 9:00 am – 5:00 pm PST.

  • Is there a delivery charge?

    Yes. Additional charges may apply for early deliveries (before 9:00 am), late deliveries (after 5:00 pm), same-day orders, and deliveries outside our standard local zones. Let us know how we can work with you to avoid issues and unnecessary charges. 

  • If I order a balloon arch, what size will it be?

    Balloon arches are typically 10 feet wide and 8 feet high. We can customize the size to fit your space — just be sure to measure the desired display area before ordering.

  • Are your balloons on strings?

    es, our balloons are typically tied on 6-foot strings. You can request a custom length — just let us know when placing your order.

  • How long do balloon bouquets last?

    Latex balloons treated with Hi-Float last up to 48 hours. Untreated latex balloons last around 24 hours. Mylar/foil balloons can last up to 2 weeks. Gentle handling and mild room temperature both help extend the life of your balloons.

  • What is Hi-Float?

    Hi-Float is a non-toxic, water-soluble liquid sealant applied to the interior of latex balloons. It slows the escape of helium, extending float time from around 24 hours up to 48 hours.

  • Can I have my balloons delivered the day before my event?

    Yes. If your event is not on the same day as delivery, please be sure to let us know when ordering so we can treat latex balloons with Hi-Float. Mylar/foil balloons naturally last up to 2 weeks, so timing is more flexible.

  • Do you deliver the same day?

    Yes! Same-day delivery is available when you call and place your order during our operating hours, 9:00 am – 5:00 pm.

  • When will my balloons arrive?

    Your balloons will arrive within the 2-hour window we provide, traffic permitting. We always aim to deliver earlier rather than later.

  • Can you deliver to hospitals?

    Yes, we deliver to hospitals. Keep in mind that some hospitals accept only mylar/foil balloons, while others do not allow balloons at all. Please check with the hospital about their policy before placing your order.

  • Can I pick up my balloons or visit the Balloon Concierge location?

    Yes! Please call(424) 702-5696to make an appointment prior to your arrival.

  • Where do you deliver?

    Our standard delivery areas include: Beverly Hills, Brentwood, Westwood, Hollywood, Bel Air, Santa Monica, Venice, El Segundo, Westchester, LAX area, Manhattan Beach, Marina del Rey, Playa Vista, Culver City, Playa del Rey, Hermosa Beach, Redondo Beach, Hawthorne, Torrance, and surrounding areas.

Want to learn more?

Check out our

Balloon Glossary

for more terms and definitions used in the Balloon Industry.

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